At MrMerchandise, your satisfaction is our top priority. We understand that sometimes a product might not meet your expectations — and we're here to help.

🔁 Returns

You may return any eligible product within 15 days of delivery under the following conditions:

✅ Eligible Returns:

  • Item arrived damaged

  • Item was incorrect

  • You are not satisfied with your purchase

❌ Non-Returnable Items:

  • Used or opened cosmetic items (unless damaged or defective)

  • Items returned after 15 days of delivery

  • Clearance or final sale items

💵 Refunds

Once we receive your returned item and inspect it, we will notify you of the status. If approved:

  • Refunds are processed to your original payment method

  • It may take 3–5 business days for the refund to appear in your account

💰 Restocking Fee

A restocking fee may apply in certain cases (e.g. opened packaging or non-damaged returns). We’ll notify you before finalizing your return.

🚚 Return Shipping

We offer free return shipping for damaged, defective, or incorrect items.
For other returns, customers may be responsible for shipping costs unless otherwise stated.

📝 How to Start a Return

  1. Email us at mrmerchandise0724@gmail.com with your:

    • Order number

    • Reason for return

    • Photos if the item is damaged

  2. Our support team will respond within 1–2 business days with return instructions.

📦 Condition of Returned Items

Returned items must be:

  • In original packaging

  • Unused and in resalable condition (unless defective)

🧾 Exchanges

We do not offer direct exchanges. Please return the item and place a new order for the replacement product.

📞 Need Help?

We’re here to help with any issues or concerns.
Contact us at:
📧 mrmerchandise0724@gmail.com
📞 503-901-7831